Shipping Policy

Effective Date: January 6, 2025
Address: 4112 290th St NW, Stanwood, Washington (WA)
Phone: (360) 572-4986
Email: info@securerapic.com
Website: https://securerapic.com/

At SecureRapic, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our shipping methods, costs, timelines, and procedures to ensure a seamless experience. By placing an order, you agree to the terms below.

1. Shipping Destinations

We offer both domestic and international shipping:

  • Domestic Shipping: Available across all U.S. states, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: Available to select countries worldwide. Eligibility and costs will be determined at checkout.

Note: Some remote or restricted areas may not be eligible for shipping due to carrier limitations.

2. Shipping Methods

We work with reputable carriers to provide reliable delivery options:

  • Standard Shipping: Economical option with delivery in 5-7 business days (domestic).
  • Expedited Shipping: Faster option, typically delivered within 2-3 business days (domestic).
  • Overnight Shipping: Next-day delivery for urgent orders, subject to processing times.

Carriers: We partner with USPS, FedEx, UPS, and DHL. The carrier used will depend on the destination and selected shipping method.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • The weight and dimensions of your package.
  • The shipping destination.
  • The selected shipping method.

Free Shipping:

  • Domestic orders over $100 qualify for free standard shipping.
  • Promotional free shipping offers may apply during sales events or special promotions.

International Orders: Customers are responsible for any customs duties, taxes, or additional fees required by their country.

4. Order Processing Times

  • Standard Orders: Processed within 1-2 business days.
  • Customized or Bulk Orders: May require 3-5 business days for processing.

Orders placed after 12:00 PM (Pacific Time) or on weekends/holidays will be processed the next business day.

5. Delivery Timelines

Estimated delivery times vary based on the chosen shipping method:

  • Standard Shipping: 5-7 business days (domestic).
  • Expedited Shipping: 2-3 business days (domestic).
  • International Shipping: 10-15 business days, depending on customs processing.

Delays: While we aim to deliver on time, external factors such as weather, customs clearance, or carrier disruptions may cause delays. We will keep you informed in such cases and assist in resolving issues.

6. Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing a tracking number. Use this number to track the status of your shipment on the carrier’s website.

7. Lost, Damaged, or Delayed Shipments

Lost Packages:

  • If your package is lost in transit, contact us immediately.
  • We will work with the carrier to locate the package or issue a replacement/refund if necessary.

Damaged Packages:

  • If your package arrives damaged, notify us within 7 days of delivery.
  • Provide photos of the damaged package and its contents for assessment.

Delayed Shipments:

For delayed shipments, contact us for support. While delays are beyond our control, we will work to ensure your order is delivered as soon as possible.

8. International Shipping Policies

  • Customs clearance may extend delivery timelines for international orders.
  • Customers are responsible for any import duties, taxes, or additional fees imposed by their country.
  • Ensure that your shipping address complies with local regulations to avoid complications.

9. Address Accuracy

It is the customer’s responsibility to provide accurate and complete shipping information at checkout.

  • Incorrect or incomplete addresses may result in delays or undeliverable packages.
  • If you notice an error, contact us immediately to update your shipping address before the order is processed.

10. Cancellations and Modifications

  • Orders can be canceled or modified within 24 hours of placement.
  • Once an order has been shipped, cancellations are no longer possible, and the return process must be followed.

11. Return Shipping

For returns, customers are responsible for return shipping costs unless the return is due to a defect or error on our part. For more details, visit our Return Policy.

12. Customer Support

For shipping-related inquiries, please contact us:

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM (Pacific Time).

13. Updates to the Shipping Policy

SecureRapic reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website. Customers will be notified of significant updates via email or through the website.