Sales Policy of SecureRapic Furniture Store

Effective Date: January 6, 2025

At SecureRapic Furniture Store, we are dedicated to providing our customers with the highest quality furniture and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions of purchasing products from our store, whether in-store or online. By purchasing from SecureRapic, you agree to the following terms.

1. Product Availability

We strive to maintain accurate inventory levels for all of our products. However, due to varying demand or stock levels, some products may become temporarily unavailable or may be discontinued without notice. If a product is out of stock, we will notify you immediately and provide an estimated restock date, if applicable, or offer alternatives.

If you have placed an order for a product that is no longer available or has a significant delay, we will provide a full refund or offer a comparable alternative. Please note that our inventory is subject to change, and we cannot guarantee the availability of any particular item.

2. Pricing

  • Price Accuracy: All prices listed on our website, in-store, and in promotional materials are accurate at the time of posting. However, prices may change due to adjustments in supply costs, sales, or promotional offers.

  • Price Changes: SecureRapic reserves the right to change product prices at any time without prior notice. Prices listed on our website are subject to change before you complete your order. If a price discrepancy occurs between an online listing and your order, we will notify you before processing the payment.

  • Discounts and Promotions: From time to time, we offer special promotions and discounts on select items. These promotions may be subject to terms and conditions, including limited availability, specific timeframes, or exclusions. Please review the details of each promotion before applying any discount codes or offers.

  • Sales Tax: Sales tax will be applied to all applicable orders based on the shipping destination. The tax rate is determined by the local tax laws where the product is being delivered.

3. Order Processing

  • Order Confirmation: After placing an order online, you will receive an order confirmation via email, which includes a summary of your purchase details. This confirmation does not guarantee product availability, and the order will only be processed once we have verified product availability and payment.

  • Order Cancellation: You may cancel an order before it is shipped or processed. To cancel an order, please contact us immediately at info@securerapic.com or call (360) 572-4986. Once the order is shipped, it cannot be canceled, but you may initiate a return after receiving the product.

  • Payment Methods: SecureRapic accepts various payment methods, including but not limited to:

    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay
    • Other online payment methods (subject to availability)

    Payments are processed securely through trusted payment gateways. All payment information is encrypted and handled with the utmost care.

4. Shipping and Delivery

  • Shipping Options: SecureRapic offers a variety of shipping options, including standard and expedited delivery. Shipping costs will vary based on the delivery location, weight, and size of the items ordered. You will be informed of the total shipping cost at checkout before completing your purchase.

  • Delivery Times: Estimated delivery times will be provided at checkout and vary depending on the shipping method, the size of the product, and the destination. While we strive to fulfill orders promptly, please allow extra time during peak seasons or for large or customized furniture items.

  • Shipping Delays: While we do our best to deliver your items on time, delivery dates are not guaranteed. Delays can occur due to circumstances beyond our control, such as weather, shipping carrier issues, or product availability. We will notify you of any significant delays as soon as we are aware.

  • Shipping Fees: Shipping costs are calculated based on the total order weight, size of the product, and delivery address. Some larger items, especially furniture pieces, may require an additional shipping charge due to their size and handling requirements.

  • International Shipping: Currently, SecureRapic only offers domestic shipping within the United States. We do not ship internationally at this time.

  • Damaged or Missing Items: If your order arrives damaged or items are missing, please contact us immediately at info@securerapic.com. We will arrange for a replacement or a refund for any damaged or missing items as part of our return and refund policy.

5. Returns, Exchanges, and Refunds

  • Returns: We offer a 30-day return policy for most products, as long as the items are unused, undamaged, and in their original packaging. Please see our Return and Refund Policy for detailed instructions on how to initiate a return.

  • Exchanges: If you wish to exchange an item for a different product, you may return the original item and place a new order. Our team will assist you in finding the best alternative product.

  • Refunds: Refunds are processed through the original payment method used during purchase. Please allow up to 7-14 business days for refunds to appear in your account after we have received the returned item. For defective or damaged items, we will issue a full refund, including shipping fees.

  • Restocking Fees: Some products, especially larger furniture items, may incur a restocking fee of up to 15% if returned. This fee will be deducted from your refund.

  • Non-Returnable Items: Certain products, including custom-made or personalized items, final sale items, and mattresses or bedding products, are non-returnable and non-refundable. Please review our Return and Refund Policy for more information.

6. Customer Support

At SecureRapic, we are dedicated to providing exceptional customer service. If you have any questions or need assistance with your order, please don’t hesitate to reach out to us:

Our customer service team is available to assist you with any inquiries, order concerns, product recommendations, or technical issues you may encounter during your shopping experience.

7. Limitation of Liability

SecureRapic is not responsible for any direct, indirect, incidental, or consequential damages that arise from the use or inability to use our products. Our liability is limited to the value of the products purchased, and we do not accept responsibility for any additional costs or damages beyond that.

8. Changes to This Sales Policy

SecureRapic reserves the right to update or modify this Sales Policy at any time. Any changes to this policy will be posted on this page, and the new policy will become effective as of the date it is posted. We encourage you to review this policy periodically for updates.

By making a purchase from SecureRapic Furniture Store, you acknowledge that you have read, understood, and agreed to this Sales Policy. Thank you for choosing SecureRapic for your furniture needs!