Refund and Return Policy of SecureRapic Furniture Store

Effective Date: January 6, 2025

At SecureRapic Furniture Store, our primary goal is to ensure that every customer is completely satisfied with their purchase. We understand that sometimes, circumstances may require you to return an item, and we want to make that process as easy and straightforward as possible. This Refund and Return Policy outlines the terms and conditions under which returns and refunds are accepted and how we handle exchanges, damaged goods, and other related issues. By purchasing from SecureRapic, you agree to the terms outlined in this policy.

1. Return Eligibility

To qualify for a return, the following criteria must be met:

  • Timeframe for Returns: Returns must be initiated within 30 calendar days from the date of delivery or purchase (whichever is applicable). After this period, returns or exchanges will not be accepted unless there is a defect or damage with the product.

  • Condition of the Item: All returned products must be in new, unused, and resalable condition. This means that the product should not be damaged, altered, or show signs of use. Items should be returned in their original packaging, with all included accessories, manuals, and documentation. Products that have been assembled or used cannot be returned unless defective or damaged.

  • Proof of Purchase: A valid proof of purchase is required for all returns, whether it’s an in-store receipt, an order confirmation, or an email receipt. This will help us verify your purchase and process your return quickly.

  • Return Authorization: Before sending any product back, please contact us to request a Return Authorization (RA) number. Returns without a proper RA number may be delayed or refused.

2. How to Initiate a Return

If you would like to return a product, please follow these steps:

  1. Contact Our Customer Service Team: Reach out to us at info@securerapic.com or call us at (360) 572-4986 to notify us of your intention to return an item. Our customer service team will confirm whether your return qualifies and provide you with the necessary instructions for the return process.

  2. Obtain a Return Authorization (RA): Upon receiving your return request, our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return the product. This number is required for processing your return and ensuring that the item is tracked correctly.

  3. Prepare the Item for Return: Once you have received your RA number, carefully repack the item in its original packaging (if possible) to prevent any damage during transit. Please ensure that the item is properly secured to avoid any issues upon its return.

  4. Ship the Item Back: After repacking, return the product to our designated return address (provided with your RA number). Please use a trackable shipping service or purchase shipping insurance to ensure that the product reaches us safely. If we find that the item was damaged during return shipping due to improper packaging, the refund may be reduced or denied.

3. Exceptions to the Return Policy

Certain items are non-returnable and non-refundable, including:

  • Custom-Made, Special Orders, and Personalized Products: Any items that are made to order, customized, or personalized to meet specific requirements cannot be returned or refunded. These items include custom upholstery, personalized engraving, or unique color choices.

  • Final Sale Items: Items that are marked as “Final Sale” or “Clearance” are not eligible for return, refund, or exchange under any circumstances. These items are typically deeply discounted or discontinued products.

  • Mattresses and Bedding Products: Due to hygiene and safety concerns, mattresses, bed linens, and other bedding products are not returnable once opened or used. If the item is still in its unopened, sealed packaging, it may be eligible for return.

  • Opened, Used, or Assembled Furniture: If the product has been assembled or used (other than for inspecting), it cannot be returned unless defective or damaged. This includes furniture that has been set up or altered from its original condition.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return requirements. After approval, a refund will be issued using the original payment method. Please note:

  • Processing Time: Once the item is received, we typically process refunds within 7-14 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

  • Shipping Charges: Original shipping costs are non-refundable unless the return is due to an error on our part, such as receiving a defective or damaged product.

  • Restocking Fees: For certain large or bulky items, we may apply a restocking fee of up to 15% of the purchase price. This fee will be deducted from your refund. Restocking fees are typically applied to furniture items that require special handling during the return process.

  • Refunds for Defective or Damaged Products: If you receive a defective or damaged item, we will provide a full refund including the cost of shipping. You will not be charged any restocking fees in this case.

5. Exchanges

If you wish to exchange an item for a different product, you may return the original product and place a new order for the item you want. The return process for the original item will follow the same steps outlined above. You will be responsible for any price differences between the returned and exchanged items.

6. Damaged or Defective Items

In the unfortunate event that you receive a damaged or defective item, please follow these steps:

  1. Contact Us Immediately: Notify us within 7 days of receiving your item. Provide clear pictures or videos of the damage, along with a detailed description of the issue. This will help us assess the situation and determine the best course of action.

  2. Replacement or Refund: Once we verify that the item is damaged or defective, we will offer a replacement or full refund, including any shipping costs incurred. If a replacement is not possible, we will guide you through the process of returning the item and issuing a refund.

  3. Shipping for Damaged Goods: SecureRapic will cover the return shipping costs for any items that are received damaged or defective.

7. Return Shipping Costs

  • Customer-Paid Shipping: If the return is due to a change of mind or a mistake on the customer’s part, the customer is responsible for the cost of return shipping.

  • SecureRapic-Paid Shipping: If the return is due to a product defect, damage, or error made by us, we will cover the return shipping costs. In this case, we will either arrange for the return shipment or reimburse you for the return shipping fees.

8. Furniture Delivery Issues

If you experience any issues with furniture delivery, such as damage, delays, or incorrect items, please contact us immediately. We will work with the delivery company to resolve the problem promptly. If your furniture is damaged during delivery, we will either replace it or issue a full refund.

9. Contact Information for Returns and Refunds

If you need assistance with a return, refund, or exchange, please don’t hesitate to reach out to us. Our customer service team is here to help:

We strive to provide you with excellent service and make your shopping experience with SecureRapic as smooth and enjoyable as possible. Thank you for choosing us for your furniture needs!